Cancellation Policy
❌ Cancellation Policy – True Herb Organics
We understand that sometimes plans change, and you may need to modify or cancel your order for Ayurvedic herbal products. Our Cancellation Policy is designed to offer flexibility while ensuring a smooth and reliable shopping experience. Please review the details below to understand our cancellation process.
1. Order Cancellation
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Before Shipment: If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they have been processed for shipping. You can reach us at contact@trueherborganics.com or +91 7000473346. to request a cancellation.
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After Shipment: Once an order has been shipped, it cannot be canceled. In such cases, you may initiate a return request under our Return & Refund Policy after the herbal products arrive.
2. How to Cancel
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Email Request: To request a cancellation, please email us at contact@trueherborganics.com with your Order Number and reason for cancellation.
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Processing Time: We will review and respond to your cancellation request within 24 hours.
3. Refund for Canceled Orders
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Eligible Refunds: For successfully canceled orders, any payments made will be refunded within 7–10 business days to the original payment method.
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Non-Refundable Items: Certain herbal products may not be eligible for cancellation or refund (for hygiene and safety reasons). Please review product details or contact us for clarification.
4. Exceptions
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Custom Orders: Custom or personalized herbal products cannot be canceled once the order has been confirmed.
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Bulk Orders: Bulk orders may be subject to special terms and may not qualify for cancellations. Please contact us for details.
5. Changes to Orders
If you wish to modify your order instead of canceling it (e.g., change products, update quantities, or change the delivery address), please contact us promptly at
We will do our best to accommodate changes if the order has not yet been processed.
📞 Contact Us
If you have any questions or need assistance with your order cancellation, please reach out to our Customer Support Team:
🌐 Website: trueherborganics.com
📍 Address: Kachhpura Over Bridge, Anjani Chhaya, Sanjeevani Nagar,
Mohan Vihar Colony, Garha, Jabalpur, Madhya Pradesh – 482002
📞 Phone Number: +91 7000473346
📧 Email Address: contact@trueherborganics.com
🌿 Thank you for choosing True Herb Organics. We appreciate your understanding of our cancellation policy and your trust in our Ayurvedic wellness products.